This toolkit was designed to be a simple and accessible way to learn about one of the least understood and most challenging aspects of complex care: making the mission and margin align.
With support from The Commonwealth Fund, we interviewed more than 100 health and social system leaders and innovators to understand:
– What matters most in creating the case for complex care,
– How to adjust the case in times of crisis, and
– Ways to champion efforts in various environments.
This toolkit will be updated as new resources and tools become available. We invite you to share your own best practices with us for inclusion in the next version of this guide.
